What should I do if I see incorrect personal information in my CreditGo profile?

The personal information displayed in your CreditGo profile comes from your TransUnion (TU) profile. If you wish to change personal information in your TransUnion (TU) profile, you can download the form at the following URL, complete and return the completed form to TU. Please note that each time you change your TU profile, you will be asked to provide supporting documentation. TransUnion (TU) will help you forward your completed form to the relevant bank or finance company.

Download Form to Change Your TransUnion Profile:

https://www.transunion.hk/resources/transunion-hk/doc/personal_Data_Correction_Form.pdf

You can also contact TransUnion by calling TransUnion (TU) Customer Service in case you have any question about the form:

Office hours: Monday to Friday 9:00 am - 5:30 pm

Phone: [phone]

Please note that it will take time for the changes on your personal information to be reflected in your TransUnion (TU) account, therefore, the personal information in your CreditGo account will not be changed and updated immediately. Normally it will take around 2-4 weeks to update. However, it may vary depending on the change you requested.

Still have questions? Contact us.