Fish Chan

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Activity overview

Latest activity by Fish Chan
  • Fish Chan created an article,

    Why I didn’t receive email verification while signing up the account?

    If you didn’t receive an email notification from us, there are a few different ways you can try to figure out this issue.   (1) Make sure your email address is correct We might be sending emails to...

  • Fish Chan created an article,

    What is the difference between Credit Score and Credit Report?

    Credit Report Hong Kong's personal credit report was established and updated by TransUnion (TU). The report contains detailed information about your credit history. Credit reports usually include y...

  • Fish Chan created an article,

    How frequent does my credit score get updated?

    CreditGo will update your credit score every time you log in, up to once per day, and also automatically update weekly. The information in your credit report may not change every time you see an up...

  • Fish Chan created an article,

    How does CreditGo provide free report to you?

    When you log in to CreditGo website, we will display product description of some credit cards or personal loans personalized for you based on your credit profile. If you apply for any product throu...

  • Fish Chan created an article,

    How Can I Provide Recommendations to Improve CreditGo?

    We want to hear what you love and what you think we can do better. if you have some recommendation or suggestions, we’re listening closely on you to improve the quality of your journey ^^ You can a...

  • Fish Chan created an article,

    How Can I Contact CreditGo If I Have Questions About My Account?

    If you have any questions about your CreditGo Account, you can follow either one of the following options to reach out to us:   (1) Email us at with your name and question ,...

  • Fish Chan created an article,

    How Does CreditGo Protect My Privacy and Safety?

    Data Security: We use 256-bit Secure Sockets Layer (SSL) to encrypt your personal data and protect your privacy. Privacy: We will not share your personal information with any unaffiliated third par...

  • Fish Chan created an article,

    The information you are showing me in the verification question is incorrect. Has my identity been stolen?

    Don’t worry! Before you complete registration, we ask a few verification questions to make sure you are really you. All verification questions are provided by TransUnion (TU) and verified by their ...

  • Fish Chan created an article,

    I get blocked after 2 attempts of the verification question during the registration process. What should I do?

    The random verification questions are provided by TransUnion (TU) and you will have two chances to answer these questions correctly. If you cannot answer the correct answer, your account may be loc...

  • Fish Chan created an article,

    How Do I Delete My CreditGo Account?

    If you want to delete your CreditGo account, please follow the steps below:   Step 1: Click on the "Feedback" button Step 2: Fill in the information e.g. name, email address Step 3: Scroll down an...